Boarding times

Always make sure you’re at the gate on time. Check the screens at the airport or the KLM app regularly for up-to-date boarding times.

COVID-19

Please note it takes longer to get to the gate, due to required COVID-19 checks.

Private boarding

Are you flying from Curaçao? With our KLM Private Boarding service, you’ll have an exclusive airport experience. A personal hostess checks you in immediately, while customs and immigrations are handled on the spot. This means you don’t have to wait anywhere. Instead, you can spend your time at the lounge.

When it’s time to board, you’ll be transported by a private car to the aircraft once all other passengers have boarded.

Costs

The private boarding service is available for USD 100 per person.

Reservations

If you’d like to use private boarding, make sure you make a reservation no longer than 8 hours before the departure of your flight. You can do this via privateboarding@klm.com.

Boarding

Boarding starts 60 to 25 minutes before departure. We advise you to check the screens at the airport or the KLM app regularly for the latest status. You can also find the scheduled boarding time on your boarding pass.

Pre-boarding

Before boarding officially starts, we first invite families with babies to 2 years old and passengers who need mobility assistance to proceed to the gate. After they are helped, the standard boarding procedure begins.

Zone boarding

On most flights, we work with zone boarding. Check your boarding pass to see which zone has been assigned to you. This depends on your travel class and frequent flyer status. We always start with Business Class passengers, followed by people that have SkyPriority.

Travelling from the US?

When you’re travelling from the United States, you may be able to board by facial recognition. This biometric check is offered at a selected number of airports. It is handled by the United States Customs and Border Protection (CBP).

Biometric check

When boarding, you can use the so-called biometrics lane if you’re between 14 and 79 years old on the day of arrival. Your picture will be taken by the CBP and compared by the system to a picture from your passport, travel documents, or one taken upon arrival. This means you don’t need to scan any travel documents, although you’ll still need to bring them to be sure.

We do not have access to the biometric details used during boarding. We’ll only see whether you’re “OK to board”.

Visit the CBP website for more information about biometric boarding