Travel alerts and disruptions
Latest alerts and rebooking policies
Last updated on Tuesday 23 December 2025, 23:30 (Amsterdam time).
Due to a baggage system failure at Amsterdam Airport Schiphol on December 19th, not all checked baggage was loaded onto flights as planned. We understand this impacts your travel plans, and we sincerely apologize for the inconvenience. The good news is that almost all affected baggage has been sent on its way to the original destination airport.
What happens next?
- Our teams are working 24/7 to deliver your baggage to your airport destination or home/temporary address as soon as possible. Because of the large backlog and the busy holiday season, delivery may take longer than expected. Please note that most baggage onload can only take place during nighttime hours.
- We understand that you are waiting for updates on your baggage. Due to the high volume of delayed baggage, we’re currently unable to provide individual status updates. As soon as delivery or pick-up arrangements are confirmed, our local team will contact you directly. To speed up processing, some baggage has not been scanned and will travel under its original label. As a result, its status will not be displayed in the system. However, your baggage is still on its way to the destination airport.
We truly regret that this disruption happened at the start of the Christmas holidays. There is never a good time for delays, and we know that this is the worst moment.
Our staff continues to work around the clock to resolve this as quickly as possible.
What can you do?
Do you need to purchase small items like clothing and toiletries because your baggage is delayed? You can request reimbursement of all reasonable expenses via the KLM website: https://www.klm.nl/en/claim Please find more information regarding your delayed baggage via: https://www.klm.nl/en/information/baggage/delayed-baggage
Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.
Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Saturday 7 February 2026.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Self-service options
If your flight is affected by a disruption, we will inform you via e-mail or text message and rebook you automatically if required. Want to change your travel details or request a refund? Check out our self-service options.
Change your flight
Easily adjust your travel date, departure times or destination in case of a disruption.
Cancel your flight
Want to cancel your trip due to unexpected changes? Read more about your options.
Check your travel details
Quickly view or adjust your latest travel information by logging in to My Trip.
Request compensation
Experiencing cancellations, delays, or rebookings? You might be entitled to compensation.
Request a refund
Don’t want to take your flight anymore? Check if you get a refund for your unused trip.
Report delayed baggage
Can’t find your bag after arriving? Always report this online within 48 hours after your arrival.
Support and rights
Disruptions at Schiphol
Experiencing disruptions while travelling via Schiphol? Here’s what to expect and what you can do.
Disruptions at other airports
Experiencing disruptions while travelling via another airport than Schiphol? Here’s what you can do.
Read your rights
In case of cancellations, delays, downgrading and denied boarding, these are your rights.
Need our help?
If you’re encountering problems with our self-service tools, feel free to contact us.